Online Ordering & Shipping questions

Do you ship internationally?

We do not. However, we are able to ship to any state within the US.

Where is my order?

As soon as your order ships, we’ll email you with a tracking number. If you didn’t receive this email, please check your spam folder and email us at if you’re unable to locate it.

In rare cases, the carrier may lose your package. If this happens, please get in touch with us so we can file a claim with the carrier and refund/replace your order.

My package says that it was delivered, but I still haven’t received it.

If the carrier has marked your package as delivered, but you can’t find it, please start by checking with your neighbors, your postal worker, or your local post office. Most of the time, packages turn up this way.

What is your return policy?

Since coffee is a perishable item, we are unable to offer returns on coffee. However, if your order arrived damaged or there was an error with your order, we’d be glad to help! Please contact us for support.

If your package is returned to us, we will contact you, ask questions to resolve the shipping issue (i.e. confirm the address if the return label says “insufficient address”), and offer to reship the same contents of the package.

We want to make sure you’re satisfied with your order, so if the coffee you received wasn’t to your taste, please get in touch with us so we can help match you to a coffee we think you’ll love!

For all other merchandise, we will happily offer refunds if the item is returned unopened and unused. Contact us to arrange a return.

Can I modify my subscription after starting it?

Yes, you can login and pause your subscription, change the requested grind, or adjust the frequency at any time. If you have a particular need, reach out to and let us know how we can help and we’ll get it just the way you like it. Subscriptions can be adjusted at any moment up until 12pm of the night before it goes out. Your first subscription order will ship the day after you place it online; based on your frequency selection, your next order will ship that exact frequency from the date your first order shipped, and so on!

Can I subscribe to a specific coffee?

You can subscribe to Las Brisas, Támesis, Tropical Summer, and Giraldo Exótico for 12oz bags.


What brewing methods do you recommend?

Glad you asked! Check out our Brew Guides for recommended brewing methods as well as helpful instructions. You can also see our “Recommended” brew gear on our online store.


How should I store my coffee?

We recommend storing coffee in a cool, dark place. Whole bean coffee can be stored in our bags, which have a one-way gas valve for freshness. Ground coffee should always be stored in an airtight container. We don’t recommend refrigerating or freezing coffee.

What roast levels do you offer?

We offer Las Brisas and Giraldo Exótico in medium roast; Támesis in dark roast and Tropical Summer in light roast. The lighter the coffee, the more you could taste the unique flavor profiles inherent in our 100% authentic Colombian coffees. To help you find a coffee that suits your preferences, look out for flavor notes on all of our coffee product pages.

Do you offer decaf?

Not at the moment, but we plan to offer it soon.

Where do you roast your coffee?

All of our coffee is roasted in small batches by our team of expert roasters at our collective roastery in Brooklyn. 

I can’t find my favorite single origin coffee online anymore!

Coffee is a seasonal crop, so our menu reflects the seasonality of the coffee growing regions. Coffees from certain regions are only available during certain times of the year, but we have long-standing relationships with many coffee producers and bring back customer favorites year after year. If you’re looking for a coffee to go steady with, we offer delicious blends, which we design with specific flavor profiles in mind.

Do you offer Instant Coffee?

Not at the moment, but we plan to offer it soon.


Can I order coffee for my restaurant, cafe, or office?

Yes, you can! Please contact us at to learn more about our wholesale options.